Free standard delivery on all UK orders

All EssentiallyPets Products orders are shipped via Royal Mail First Class signed for the post for your peace of mind, who will then deliver the package directly to your front door.

Here at EssentiallyPets, we endeavor to process all orders received before 12noon on the same business day and those received thereafter the next business day.

In addition to the UK, we can also ship European and Worldwide, please get in touch for postage quotes.

RETURN & EXCHANGE POLICY

No Hassle Return Policy

Stuff happens. We get it. If you are unhappy with your purchase from Essentiallypets or for some reason change your mind about the purchase, we’re here to help, no hassle. So if you find yourself saying any of the following once you’ve received your shipment from us, please contact us at info@essentiallypets.co.uk and we’ll work with you to sort it out.

Buyer’s Remorse

Not a problem! Ship it back to us unopened within 14 days of receipt of the package and inform us that you would like to return the unopened product. Ship the unopened product back to us and we will issue a full refund minus any shipping charges for the initial delivery of the package. 

Received the Wrong Product

While our warehouse team is second to none and their pick accuracy rate hovers around 99%, mistakes can happen on rare occasions. Contact us within 14 days of receipt of the package and we’ll coordinate the return of the package and cover the return shipping charges. Meanwhile, we’ll arrange to ship out the right package and make sure you get it ASAP.


The Package Was Broken upon Arrival

Contact us within 48 hours of receipt of the package and notify us of the problem. We will coordinate the return of the package and cover the return shipping charges. Meanwhile, we’ll arrange to ship out another package and make sure you get it ASAP. Also, take a picture if you can! We’d like to see what went wrong so we can pack it better next time or talk to the shipping carrier about gentler handling of the packages

 

Entering wrong address

Please double check your shipping address before placing your order as we will not take responsibility for packages that get lost intransit because you provided a wrong address.


Product Images

Product images are for illustrative purposes only,  manufacturers do make changes to their packaging from time to time. in the event of these changes, Essentiallypets  reserves the right to change product images at any time without notice.

if you have any problems with your order, please contact us on info@essentiallypets.co.uk